In an aggressive business climate which has become the prevalent reality, we strive to remain totally independent and unbiased in our working methods while ensuring that our clients receive the best service possible.

Furthermore Terracore will not compromise the integrity of its services in an attempt to satisfy short-term goals. We are committed to long-term growth, profitability and employment of our personnel and will achieve this utilising a business approach that takes into account the needs of all our stakeholders.

In order to maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, subcontractors, professional associates and customers, we have taken the steps to become ISO 17025:2017 accredited. It is ensured that all equipment is regularly calibrated. Our professional and technical staff receives regular training to keep abreast with developments in the relevant fields of service.

Through its commitment to comply with ISO 17025:2017 international standards and to continually improve the effectiveness of the QMS through measurable quality objectives, which are:

– on time delivery of services.

– customer satisfaction.

– customer complaints received by email less than 3% per yearly of the total jobs

– retaining on ISO 17025:2017, impartiality and confidentiality to all staff annually.

– train all new laboratory staff prior to commencing independent jobs with a target of completing the essential induction training after 4 weeks on commencement.

These objectives will be measured against customer satisfaction surveys that will be distributed to customers after each job.